Refund & Cancellation Policy

CuanPunya is a monthly subscription. Fees are paid in advance, in Indonesian Rupiah, through Midtrans (bank transfer / Virtual Account, QRIS, or e-wallet). Each month renews automatically until cancelled.

Each invoice has a due date. If it is not paid by the due date, a grace period of 7 days applies. After that, publishing pauses automatically. It resumes as soon as payment is received — no reactivation fee.

Once work for a billing month has begun — that is, once articles for that month have started publishing — that month’s fee is non-refundable.

A month that has been fully paid but not yet started may be refunded in full if you cancel before work begins.

If we deliver materially less than your plan’s stated capacity because of our own capacity — not because of a delay on your side, a pause you asked for, or an automatic anomaly pause — the shortfall is credited pro-rata against your next invoice. This credit is the sole remedy for under-delivery.

You can cancel at any time by emailing us from your account email. Cancellation takes effect at the end of the current paid month; the service keeps running until then. There is no partial-month refund.

On cancellation we provide a reasonable export of your published content and dashboard data.

We may end the engagement with 14 days’ notice if it becomes unworkable, or immediately if continuing would breach law or search-engine policy or if invoices remain unpaid. If we end it for a reason that is not your breach or non-payment, any prepaid time not yet used is refunded pro-rata.

If you believe a charge is wrong, contact us first — we will sort out a genuine billing error quickly. Raising a chargeback before contacting us may lead to suspension while it is investigated.

Email us from your account email with your company name and the invoice in question. We aim to respond within two business days.